TalkCrown 技术支持中心
联系我们 / Contact Us
在联系我们之前，请先查看下方常见问题，可能已经有现成的解决方案。
常见问题 FAQ
1. TalkCrown 是做什么的？
TalkCrown（争锋对话）是一款基于 AI 的"沟通对练"训练工具。你可以选择不同的话题（如家庭沟通、职场冲突、情侣相处等），与 AI 扮演的对手进行 5 回合对话，结束后获得 AI 复盘评分与改进建议，逐步提升你的表达和应变能力。
2. 会员订阅相关问题
订阅类型
- 月度会员：自动续费，每月扣费
- 季度会员：自动续费，每三个月扣费
- 年度会员：自动续费，每年扣费
- 永久会员：一次性购买，永久使用
如何取消自动续订？
iPhone 端：打开 设置 → 点击你的 Apple ID → 订阅 → 找到 TalkCrown → 选择"取消订阅"。取消后当前订阅周期内仍可继续使用，到期后自动停止扣费。
如何申请退款？
所有订阅均通过 Apple 内购完成，退款由 Apple 统一处理。请前往 reportaproblem.apple.com，登录 Apple ID 后选择对应订单申请退款。
恢复购买
更换设备或重装 App 后，进入"我的 → 会员中心"，点击右上角"恢复购买"按钮即可同步已有会员资格。
3. AI 回复变慢、卡顿或失败怎么办？
- 请检查网络是否稳定，建议切换 Wi-Fi 或 4G/5G 后重试。
- 若 AI 长时间无回复，请退出当前对话后重新进入。
- 仍无法解决，请发邮件至 ldz1452@163.com，并附上具体话题与时间。
4. 复盘报告（Review）加载失败？
复盘需要 AI 生成 3-5 秒，若网络不佳可能超时。请稍等并下拉刷新；如多次失败，请联系客服并提供出错时的截图。
5. 如何切换语言（中文 / 英文）？
App 会跟随系统语言自动切换。如需手动调整，请前往 iPhone 设置 → 通用 → 语言与地区（或在 App 信息页中切换偏好语言）。
6. 数据与隐私
我们严格保护你的隐私，详细政策请查看 隐私政策。AI 对话内容仅用于生成回复与复盘，不会用于广告投放。
7. 注销账号 / 删除数据
如需注销账号或删除全部数据，请发送邮件至 ldz1452@163.com，标题写明"注销账号 + 你的 Apple 登录邮箱"，我们会在 7 个工作日内处理完毕。
8. 系统要求
- iOS 16.0 及以上
- iPhone / iPad 通用
- 需要稳定网络连接
English Version
Frequently Asked Questions
1. What is TalkCrown?
TalkCrown is an AI-powered communication-training app. Choose a topic (family, workplace, relationships, etc.), spar with an AI opponent for 5 rounds, and receive an AI-generated review with scores and tips to improve your communication skills.
2. Subscription & Billing
Plans
- Monthly: auto-renews every month
- Quarterly: auto-renews every 3 months
- Yearly: auto-renews every year
- Lifetime: one-time purchase
How to cancel auto-renewal
On iPhone: open Settings → tap your Apple ID → Subscriptions → select TalkCrown → tap "Cancel Subscription". You can continue using the service until the end of the current billing cycle.
Refunds
All purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com and submit a request from your purchase history.
Restore Purchase
After reinstalling or switching devices, go to Profile → Membership and tap "Restore Purchase" in the top-right corner to sync your entitlement.
3. Slow or failed AI responses
- Check your network connection; switching between Wi-Fi and cellular often helps.
- If the AI doesn't reply for a long time, exit and re-enter the conversation.
- Still failing? Email ldz1452@163.com with the topic name and timestamp.
4. Review report fails to load
Generating a review takes 3–5 seconds. Pull down to refresh if it times out. If the issue persists, contact us with a screenshot.
5. Language switching (Chinese / English)
The app follows your system language. To switch manually, go to Settings → General → Language & Region on your iPhone, or change the preferred language in the app's info page.
6. Data & Privacy
We take your privacy seriously. See our Privacy Policy. Conversations are only used to generate replies and reviews — never for advertising.
7. Account deletion
To delete your account and all associated data, email ldz1452@163.com with the subject "Account Deletion + your Apple login email". We will process the request within 7 business days.
8. System Requirements
- iOS 16.0 or later
- Universal: iPhone & iPad
- Stable internet connection required